7kk Privacy Policy

7kk ("we", "our") is a trusted digital platform for the online gaming and betting community in Bangladesh. We place the highest priority on the privacy of our users, and this Privacy Policy ("Policy") clearly describes how your personal information is collected, processed, stored, and protected when you use our website 7kk.cam ("Platform").

By registering on or using this Platform, you are considered to have accepted the terms of this Privacy Policy. Please read this Policy carefully. If you do not agree with any part of this Policy, please refrain from using our Platform.

This Privacy Policy applies only to the 7kk Platform. Any third-party websites or services have their own privacy policies that apply to them.

When you register on the 7kk Platform, make transactions, or use our services, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport information (for identity verification)
• Information about your preferred payment method (bKash, Nagad, Rocket, Upay)
• Your password (stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Operating system information
• Usage patterns and session logs on the Platform
• Information collected through cookies and similar tracking technologies
• General location information (IP-based)

2.3 Transaction-Related Information

• Deposit and withdrawal history
• Gaming activity records
• Bonus and promotion usage information
• Transaction date, time, and amount

7kk uses your personal information only for specific, legitimate purposes. We process your information for the following reasons:

3.1 Account Management and Service Delivery

• To create, verify, and manage your account
• To verify your age — only users aged 21 or above may use 7kk
• To process deposits and withdrawals
• To manage bonuses, cashback, and promotions
• To provide VIP membership and rewards

3.2 Security and Fraud Prevention

• To detect and prevent fraudulent activity
• To ensure the security of your account
• To comply with anti-money laundering (AML) policies
• To prevent unauthorized access

3.3 Customer Service and Communication

• To resolve your inquiries and complaints
• To send important account notifications
• To inform you about relevant promotional offers (you may opt out at any time)

3.4 Platform Improvement

• To improve the user experience
• To resolve technical issues
• To plan new services and features

4.1 Sharing Information with Third Parties

7kk may share your information with third parties in the following limited circumstances:

• Payment Processing: Information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay.
• Technology Partners: Technology service providers that assist in operating the Platform have access to limited information.
• Legal Obligations: Information may be disclosed in response to valid orders from legal authorities.
• Fraud Prevention: Information may be shared with relevant authorities to assist in investigating fraudulent activity.

All our third-party partners are required to comply with strict confidentiality agreements and may use the information only for the specified purpose.

4.2 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary thereafter to meet legal obligations. Financial transaction records may be retained for an extended period for audit and legal requirements.

4.3 Data Security Technology

7kk uses modern security technology to protect your information:

• SSL (Secure Socket Layer) encryption — on all data transmissions
• Strong password hashing algorithms
• Secure server environment and firewall protection
• Regular security audits and vulnerability testing
• Limited and controlled staff access to information

Cookies are small text files that our Platform stores in your browser. 7kk uses the following types of cookies:

5.1 Essential Cookies

These cookies are essential for the core functionality of the Platform. Without them, it is not possible to log in to your account or complete transactions. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies remember your preferences and settings, such as language selection or display preferences. They make your experience more personalized.

5.3 Analytical Cookies

These cookies help us understand how users are using the Platform, which pages are visited most, and where there is room for improvement. The information collected is aggregated and anonymous.

5.4 Cookie Controls

You can control or delete cookies through your browser settings. However, deleting some cookies may limit the functionality of the Platform.

As a user of the 7kk Platform, you have the following rights:

6.1 Right to Access Information

You may request a copy of the personal information 7kk holds about you at any time. We will fulfill your request within a reasonable time.

6.2 Right to Correct Information

If the information we hold is incorrect or incomplete, you may request a correction. Some information can be updated directly in your account settings; otherwise, please contact our support team.

6.3 Right to Close Your Account

You may request to close your account at any time. Upon closure, we will not retain your information beyond legal obligations, though transaction records may be kept for the required period.

6.4 Right to Opt Out of Marketing

You may opt out of receiving promotional emails or messages at any time. To do so, contact our support team or use the unsubscribe link in the email. However, important account-related notifications will continue to be sent.

6.5 Right to Lodge a Complaint

If you believe we are processing your information improperly, you may contact us directly. We will carefully consider your complaint and work to resolve it promptly.

7kk strictly provides services only to users aged 21 or above. Our Platform does not collect personal information from minors and does not allow them to register.

If we learn that a minor has registered on our Platform, we will immediately close that account and delete the associated information. If someone you know has violated this rule, please inform our support team.

7kk may update this Privacy Policy from time to time. If there are significant changes to the Policy, we will provide a notification on the Platform and, where necessary, inform you by registered email.

Continued use of the Platform after any changes means you are considered to have accepted the updated Policy. Please visit this page regularly.

The "Last Updated" date at the top of the Policy always reflects the date of the most recent revision.

This Privacy Policy is governed by applicable law. Any disputes will first be addressed through negotiation. If a dispute cannot be resolved, it will be settled through the appropriate legal process.

Local laws of your country or region may apply, and you may have additional rights under your local law.

If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact us. Our support team is able to assist in Bengali.